CONTACT CENTER AGENT
(In office agents are preferred but hybrid and remote options may be available.)
Gain skills here and go anywhere. Gain the experience to move upwards in our company or use it as a springboard to go elsewhere.
We are seeking friendly, courteous, and professional customer care agents to facilitate our inbound and outbound communications. Agents will act on behalf of both internal and external customers of Beyond Vision’s call center program. Examples of these communications may include scripted call campaigns, emails, database lookups, answering Beyond Vision’s main business line, and/or providing knowledgeable technical support for services and product lines of the many government and commercial entities the call center supports. Our team is growing and we would love to see you become a part of it.
We Require:
- Excellent verbal and written communications skills.
- Proficient PC skills (Word, Excel, Outlook, Windows Explorer)
- Typing speed of 25 wpm with 92% accuracy.
- Ability to interact respectfully and effectively with customers through a variety of mediums.
- Ability to deal effectively with difficult customers.
- Ability to accurately recite from a pre-written script
- Ability to accept constructive feedback and adapt accordingly to the needs of the position.
- Ability to commit necessary knowledge of products and services to memory in order to provide the most prompt and effective customer service.
- Consistent attention to accuracy and detail.
- Team oriented with a strong work ethic.
- Experience in a previous customer service position preferred
- A commitment to furthering our mission of increased employment and opportunity for people who are blind or visually impaired.
We Offer:
- The opportunity to build skills that can be used to move upward within or outside the company.
- Flexible work hours including evenings and weekends.
- A culture that values delighting our customers, constant improvement, and fun!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
