Customer Care Manager

CUSTOMER CARE MANAGER – CONTACT CENTER-BASED

Beyond Vision has an incredible mission: We create employment opportunities and upward mobility for people who are blind or visually-impaired. No where is this more evident than in our Customer Care Center staffed by a growing team of legally-blind professionals in the heart of Milwaukee. WI. Our team is dedicated, skilled, and recognized for providing outstanding phone and computer-based customer care. And now we are poised to take all that to the next level with the help of an experienced, mentorship and customer -satisfaction-centered manager at the helm. If that’s a specialty of yours and a role you enjoy, we want to meet you!

The Customer Care Manager (CCM) will provide service that exceeds the expectations of internal and external customers alike. The CCM will employ industry best practices along with relevant contact center metrics to increase the scope, quantity, and quality of our inbound and outbound contact service offerings.

We Require:

• Minimum of 3 years’ work experience in a call center environment
• Track record of exceptional team leadership and coaching required. Known for creating a culture of trust, respect, accomplishment recognition, and fun!
• Two or four-year degree in business, communications, or related field is preferred.

We offer:

• Competitive compensation and benefits package.
• A culture that values delighting our customers, constant improvement, and fun!
• The over-arching mission of quality jobs for people who are blind or visually impaired.

Send a resume, cover letter, and salary requirements to: hr@beyondvision.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.